Web Design Creates the Buyer Experience

Did you know that by the time a B2B buyer contacts you, they’ve already gotten 60% of the way through their decision process, or more? They’re doing research all by themselves, but the typical B2B experience is boring, outdated, and lacking in the information they want. It may seem counter-intuitive, but if you provided the information and experience they wanted, they would be more inclined to contact your sales team.

But an "experience" is a lot more than a list of services.

Buyer Experience Forms a Lasting Impression.

Your prospects are doing the research to find the solutions they need, all the while making mental notes of the possible contenders for their business. It's not enough to be the better choice, and hope you get the chance to prove it. You have to make them see it and feel it on their own. That's what will get them to reach out to you. We create the experience that makes our client - you - memorable to your potential client.

Lead Nurturing with Customer Journeys

You're not exciting them

By the time they reach your site, they've already read a dozen other sites claiming outstanding customer service, unparallelled reliability, decades of experience, and other such typical industry claims. Imagine the impression we'd make on a buyer who's already looked at - and forgotten - a handful of your competitors.

You're not engaging them

Their website visit is just the first step. Most B2B buyers will visit a website once, read a bit, and leave without any fanfare. With a bit of effort and ingenuity, we can engage with your visitors so they subscribe, opt-in, or download a report. In other words, they identify themselves and give you permission to remain in contact with them.

You're not nurturing them

Next, the work begins to keep them engaged over time, and nurture this new relationship from person-of-interest to client or customer. Most companies use their website as a passive reference tool. But when you map out a customer journey from first visit to ongoing content, you have a pro-active tool that continually creates leads and clients.

 

Provide an experience that turns visitors into customers.

Here's how.

 

Complete Marketing Experience for IW

Unique Web Experience

Your website does not need to be a typical industry site. Think beyond the typical About and Services pages to an educational video library, online product Look Book, facilities tours, in depth client case studies, live video events, and more. When your site provides 10X more than your competitors' in value, the perception will be that your company is of higher value too.

Website Growth Plans

Websites are not static tools to be created and put on a shelf. They need to be updated and optimized monthly to keep current with web technology, add new content over time, make changes needed to conform to your users' behavior and expectations, and maintain or improve rankings.

Customer Journeys & Relationship Nurturing

Just because they visit your site once doesn't mean they're finished with their solo research. But you can guide their research back to you over and over again, keeping the lines of communication open via unique video email campaigns, social media targeting, landing page series, and customer journeys - customized campaigns based on individual actions.